Frequently Asked Questions
Here are direct answers about how our online nutrition consultations work. Please read through before booking your first session.
How do I book an online nutrition consultation?
Select a time slot on our calendar and provide your contact details. We confirm your appointment by email alongside instructions for your food diary.
What payment methods do you accept for consultations?
We accept bank transfer and cash on delivery for consultation materials or in-person sessions. We do not process online card payments.
What is your cancellation and return policy?
You can cancel or reschedule up to 24 hours before your session. Unused consultation packages can be returned within 30 days of purchase for a direct refund.
Who conducts the nutritional assessment?
A named nutritional practitioner registered in the United Kingdom conducts your session. We do not use third-party agencies or automated consultation tools.
Still have questions?
We answer all enquiries by email within one working day.
Contact Customer Support